IT Support & Technical Services · NAICS 541519
IT Support That Shows Up.
Not every requirement is a major program. Clear Century handles help desk support, setup and configuration, troubleshooting and the one-off technical tasks agencies need done quickly and done right.
What we deliver
Scope can be combined under one contract, one delivery plan and one delivery lead.
- Help desk and end-user support
- Workstation and device setup
- Software installation and configuration
- Network and connectivity troubleshooting
- IT asset inventory and management
- IT equipment installs, moves, adds and changes (IMAC)
- Website maintenance and content updates
- Short-term technical support tasks
Built for federal delivery
Support follows the procedures and ticketing systems your agency already uses, with every request documented in a ticket you can audit.
Small, well-defined tasks are a good fit for simplified acquisitions, and we treat small requirements with the same care as large ones.
How we perform
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Delivery management
A named support lead and clear response targets agreed for each task order.
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Quality control
Tickets closed only when the user confirms the fix.
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Security
Agency rules of behavior followed, with access granted and removed promptly.
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Reporting
Ticket and asset reports in the format your COR needs.
NAICS and PSC codes
- 541519 Other Computer Related Services
- DE01 End user support services (labor)
- DD01 Service delivery support services (labor)
- DG01 Network support services (labor)
PSCs listed are commonly associated with this work on federal notices. Confirm the codes on each solicitation.
Target agencies
- Department of Veterans Affairs Office of Information and Technology and program offices
- Department of Defense Military services, defense agencies and installations
- Department of Homeland Security Operational components, directorates and offices
- Department of Health and Human Services Operating divisions and program offices
- General Services Administration Program offices and shared services
- Department of Agriculture Mission areas and agencies
- Department of the Interior Bureaus and offices
- Department of Transportation Operating administrations, including the FAA
- Other civilian agencies Including Treasury, Labor and independent agencies
Other capabilities
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Custom Software
NAICS 541511
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AI & Automation
NAICS 541511 541512
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Systems Integration
NAICS 541512
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Cloud & Data
NAICS 518210
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Software Products
NAICS 513210
Have a requirement? Let’s talk.
Contracting officers, program managers and prime contractors: send us your SOW, RFQ or sources sought notice, or book a capability briefing.